Term and Conditions

Dear Creative Friend,

Welcome to Olympus Handmade Store! We’re delighted to have you as part of our crafting community. These Terms and Conditions outline the guidelines for using our website and making purchases. We’ve written them in plain language to ensure clarity and transparency, reflecting our commitment to supporting your creative journey.

1. Acceptance of Terms

By accessing and using embroidery-tools.com (the “Site”), you agree to be bound by these Terms and Conditions. If you disagree with any part, please refrain from using our Site.

2. About Our Store

Olympus Handmade Store is a specialty retailer dedicated to needle arts and crafts. We offer:

• High-quality embroidery floss, fabric, and crafting materials
• Beginner-friendly kits and patterns
• Specialized tools and accessories for various needlecraft techniques
• Curated collections for cross stitch, hand embroidery, sashiko, and more

Our products are selected with care to inspire and support crafters at all skill levels.

3. User Accounts and Responsibilities

When creating an account or making purchases, you agree to:

• Provide accurate and current information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized account activity
• Use the Site only for lawful purposes
• Not engage in any activity that disrupts Site functionality

4. Products and Services Description

We strive to accurately represent our products through descriptions and images. However, please note:

• Colors may vary slightly due to monitor settings
• Product availability is subject to change
• Some items may have slight variations due to their handmade nature
• Digital products are subject to specific usage terms

5. Ordering and Payment Terms

Order Processing: All orders are processed within 1-2 business days after payment confirmation.

Payment Methods: We accept Visa, MasterCard, JCB, and PayPal.

Pricing: All prices are in US dollars. We reserve the right to adjust prices due to market changes or errors.

Order Acceptance: Order confirmation does not constitute acceptance. We reserve the right to cancel orders for reasons including stock availability, pricing errors, or suspected fraud.

6. Shipping Policy

Shipping Areas: We ship worldwide, excluding some Asian countries and remote areas.

Shipping Options:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after shipping
• Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after shipping

Delivery times are estimates and may vary due to customs, weather, or other factors beyond our control.

7. Returns and Exchanges

We want you to be completely satisfied with your crafting supplies. Our return policy includes:

Return Window: 15 days from receipt of order

Process:

• Contact us at [email protected] within 15 days
• Include your order number and reason for return
• Wait for authorization and Return Authorization Number
• Ship items in original condition with packaging and tags

Non-Returnable Items:

• Digital products (Kits+Patterns with digital downloads)
• Opened consumables (embroidery floss, fabric cuts)
• Personalized or custom items
• Sale or clearance items

Refunds: Original shipping fees are non-refundable. Refunds are processed within 5-7 business days after we receive your return.

8. Intellectual Property

All content on this Site, including designs, patterns, text, images, and logos, is the property of Olympus Handmade Store or our partners and is protected by copyright laws.

You may not:

• Reproduce, distribute, or modify Site content without permission
• Use our designs for commercial purposes without authorization
• Claim our intellectual property as your own

Digital patterns and kits are for personal use unless otherwise specified.

9. Limitation of Liability

Olympus Handmade Store shall not be liable for:

• Indirect, incidental, or consequential damages
• Delivery delays beyond our reasonable control
• Minor color or texture variations in materials
• User error or improper use of crafting tools
• Damages resulting from crafting activities using our products

Our total liability shall not exceed the purchase price of the products in question.

10. Privacy and Data Protection

We respect your privacy and handle your personal information with care. Please refer to our separate Privacy Policy for details on data collection, use, and protection.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Continued use of the Site after changes constitutes acceptance of the modified terms.

12. Governing Law

These Terms shall be governed by the laws of the state where our business is registered, without regard to its conflict of law provisions.

13. Contact Information

From our creative home in Rutland to your crafting space anywhere in the world, we’re honored to be part of your creative journey.

Happy Creating!
The Olympus Handmade Store Team