Dear Creative Friend,

At Olympus Handmade Store, we understand that every stitch tells a story, and we’re committed to ensuring your creative journey is as smooth as your finest embroidery. Whether you’re just beginning your crafting adventure or you’re an experienced needle artist, we’re here to support you every step of the way.

Shipping Information

Order Processing Time

We carefully prepare each order with the same attention to detail you put into your projects. All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

We offer two shipping options to suit your creative timeline:

Standard Shipping – $12.95

• Carrier: DHL or FedEx

• Delivery Time: 10-15 business days after shipping

• Perfect for when you’re eager to start your next project

Free Shipping

• Carrier: EMS

• Delivery Time: 15-25 business days after shipping

• Available for orders over $50

• Ideal for planned projects and budget-conscious crafters

Please Note: We ship worldwide, with the exception of some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Our Return & Exchange Promise

We want you to be completely satisfied with your crafting supplies. If your creative vision doesn’t align with what arrived at your doorstep, we’re here to help make things right.

Return & Exchange Window

We accept returns and exchanges within 15 days of receiving your order.

The Return Process

Step 1: Contact Our Creative Care Team

Within 15 days of receiving your order, please email us at [email protected] with:

  • Your order number
  • Product(s) you wish to return or exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Step 2: Wait for Authorization

Our customer care team (fellow crafters who understand your creative needs) will respond within 2 business days with a Return Authorization Number and shipping instructions.

Step 3: Package and Ship Your Return

Please include in your return package:

  • The item in its original condition (unused and unopened)
  • Original packaging and tags
  • A copy of your order confirmation or packing slip
  • The Return Authorization Number clearly visible on the outside

Step 4: Processing

Once we receive your return, we’ll process it within 3-5 business days and notify you via email.

Refund Information

Refund Timeline

Once we process your return, refunds are typically issued within 5-7 business days. The timing depends on your payment method and financial institution.

Refund Methods

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunds will be credited back to your original payment method
  • PayPal: Refunds will be returned to your PayPal account

Shipping Fee Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping cost to send your new item to you.

Non-Returnable Items

To ensure the quality and safety of our products for all crafters, the following items cannot be returned or exchanged:

  • Digital Products: Kits+Patterns that include digital downloads
  • Opened Consumables: Embroidery floss, fabric cuts, or other materials that have been opened or used
  • Personalized Items: Custom or personalized products
  • Sale Items: Products purchased during clearance or special sales

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected]. We’ll arrange for a replacement or refund and provide a prepaid shipping label if needed.

Need Help With Your Return?

Our customer care team – fellow crafters who understand your creative journey – is here to help!

Email: [email protected]

Address: 313 Post Road, Rutland, US 05701

Response Time: 1-2 business days

From our creative home in Rutland to your crafting space anywhere in the world, we’re committed to ensuring your complete satisfaction with every purchase.

Happy Creating!

The Olympus Handmade Store Team