Dear Creative Friend,

At Olympus Handmade Store, we pour our heart into every product we curate, just as you pour yours into every stitch. We understand that sometimes a project doesn’t work out as planned, and we’re here to help make things right with the same care we put into selecting our crafting materials.

Our Return & Exchange Promise

We want you to be completely satisfied with your crafting supplies. If for any reason you’re not happy with your purchase, we accept returns and exchanges within 15 days of receiving your order.

Return & Exchange Process

Step 1: Contact Our Team

Within 15 days of receiving your order, please email us at [email protected] with:

  • Your order number
  • Product(s) you wish to return or exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Step 2: Wait for Authorization

Our customer care team (fellow crafters who understand your needs) will respond within 2 business days with a Return Authorization Number and shipping instructions.

Step 3: Package and Ship

Please include:

  • The item in its original condition (unused and unopened)
  • Original packaging and tags
  • A copy of your order confirmation or packing slip
  • The Return Authorization Number clearly visible on the outside of the package

Step 4: Processing

Once we receive your return, we’ll process it within 3-5 business days and notify you via email.

Return Request Template

To make the process easier, here’s a template you can use:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Olympus Handmade Store Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date Ordered] Items to Return/Exchange: – [Product Name 1] – [Product Name 2] (if applicable) Reason for Return/Exchange: [Please describe why you’re returning/exchanging] I would prefer: [Refund / Exchange for (specific product)] Thank you for your assistance with this matter. Best regards, [Your Name] [Your Email Address]

Refund Information

Refund Timeline: Once we process your return, refunds are typically issued within 5-7 business days. The timing depends on your payment method and financial institution.

Refund Methods:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunds will be credited back to your original payment method
  • PayPal: Refunds will be returned to your PayPal account

Please note: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping cost to send your new item.

Non-Returnable Items

To ensure the quality and safety of our products for all crafters, the following items cannot be returned or exchanged:

  • Digital Products: Kits+Patterns that include digital downloads
  • Opened Consumables: Embroidery floss, fabric cuts, or other materials that have been opened or used
  • Personalized Items: Custom or personalized products
  • Sale Items: Products purchased during clearance or special sales

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected]. We’ll arrange for a replacement or refund and provide a prepaid shipping label if needed.

Need Help With Your Return?

Our customer care team – fellow crafters who understand your creative journey – is here to help!

Email: [email protected]

Address: 313 Post Road, Rutland, US 05701

Response Time: 1-2 business days

From our creative home in Rutland to your crafting space anywhere in the world, we’re committed to ensuring your complete satisfaction with every purchase.

Happy Creating!
The Olympus Handmade Store Team