Privacy Policy

1. Information We Collect

To provide you with the best crafting experience, we collect the following types of information:

• Personal Information: When you create an account, place an order, or contact our customer care team, we collect information such as your name, email address, shipping address, and payment details.
• Order Information: Details about the products you purchase, including kits, patterns, embroidery floss, fabric, and other crafting supplies.
• Technical Information: Your IP address, browser type, device information, and how you interact with our website.
• Preferences: Your saved wish lists, favorite products, and crafting interests to personalize your experience.

2. How We Use Your Information

Your information helps us support your creative journey in the following ways:

• Process your orders and deliver crafting supplies worldwide (excluding some Asian countries and remote locations)
• Provide secure payment processing through encrypted channels
• Create and manage your account for faster checkout and order tracking
• Send order confirmations and shipping updates
• Personalize your experience by showing relevant products like beginner kits, needle minders, or sashiko supplies
• Improve our website and product offerings based on customer preferences
• Respond to your inquiries and provide customer support from our studio in Rutland, US

3. Data Sharing and Disclosure

We treat your data with the same care we put into selecting our crafting materials:

• Service Providers: We share necessary information with trusted partners who help us operate our website, process payments (like PayPal and credit card processors), and ship your orders.
• Legal Requirements: We may disclose information when required by law or to protect our rights and the safety of our community.
• Business Transfers: In the event of a merger or sale, your information may be transferred to the new owners to continue serving your crafting needs.
• We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority, just as quality is in our crafting supplies:

• We use industry-standard SSL technology to encrypt your data during transmission
• Your complete payment information is never stored on our servers
• We implement appropriate technical and organizational measures to protect your personal data
• Data is stored on secure servers with limited access
• We retain your information only as long as necessary to provide our services and comply with legal obligations

5. Your Rights and Choices

As a valued member of our crafting community, you have the right to:

• Access and review the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data, subject to legal requirements
• Opt-out of marketing communications while still receiving essential order updates
• Export your data for transfer to another service
• Object to or restrict certain processing activities

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like carefully selected embroidery threads, we use cookies to enhance your experience:

• Essential Cookies: Required for basic functions like adding items to your cart and secure checkout
• Preference Cookies: Remember your language, currency, and crafting preferences
• Analytical Cookies: Help us understand how customers use our website to improve our offerings
• Marketing Cookies: Show you relevant products based on your interests, like hand embroidery or felt crafts

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect your shopping experience.

7. International Data Transfers

As we serve crafters worldwide (excluding some Asian countries and remote locations), your information may be processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data during these transfers.

8. Children’s Privacy

Our website is not intended for children under 16. While we offer “Good for Beginners” products, we do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this policy as our store evolves. The updated version will be posted on our website with a new “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.