Bringing Your Creative Supplies Safely to Your Doorstep

Our Delivery Promise to Creative Minds

Dear Olympus Crafter,

We understand that when inspiration strikes, you want your materials to arrive promptly and safely. At Olympus Handmade Store, we’ve designed our delivery options with your creative journey in mind. Whether you’re starting a new embroidery project or need supplies for your latest felt craft creation, we ensure your materials reach you with the same care and quality we put into selecting them.

Quick Processing: All orders are processed within 1-2 business days from our studio in Rutland. We know you’re eager to start creating!

Shipping Options Designed for Crafters

🚚 Standard Shipping – $12.95

Carrier: DHL or FedEx

Delivery Time: 10-15 days after dispatch

Perfect for when you have a specific project deadline or can’t wait to get started. Our premium carriers ensure your delicate embroidery floss, fine fabrics, and precision tools arrive in perfect condition.

🎁 Free Shipping

Carrier: EMS

Delivery Time: 15-25 days after dispatch

Minimum Order: $50 or more

Ideal for stocking up on supplies for multiple projects or when you’re planning ahead. Our free shipping option makes premium crafting materials even more accessible to dedicated crafters.

Important Delivery Information

🌍 Shipping Areas

We proudly ship worldwide! However, please note that we’re currently unable to deliver to some Asian countries and remote locations. During checkout, our system will automatically confirm if we can deliver to your address.

📦 Order Tracking

Once your order ships, you’ll receive a tracking number via email. Watch your creative supplies travel from our hands to yours!

⏰ Processing Time

Our small team carefully packs each order with the attention it deserves. While we process most orders within 1-2 days, during peak seasons or major sales, processing may take slightly longer. We’ll always keep you informed!

✂️ Special Care for Special Supplies

We package our natural linen fabrics to prevent creasing, protect embroidery threads from damage, and ensure delicate tools like needles and needle minders arrive safely. Your creativity deserves the best care!

After Your Delivery Arrives

✅ Satisfaction Guarantee

We stand behind every product we ship. If anything arrives damaged or doesn’t meet your expectations, please contact us within 15 days of receipt.

🔄 Returns & Exchanges

You have 15 days from delivery to return items in original condition. Visit our Returns Policy page for complete details.

Note: Custom kits and opened embroidery floss may not be eligible for return due to hygiene reasons. Digital patterns are non-refundable.

Payment Methods for Global Crafters

We accept all major payment methods to make your shopping experience seamless:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are securely processed through encrypted channels.

Questions About Your Delivery?

Our customer care team is here to help! Contact us at [email protected] and we’ll be happy to assist with any delivery inquiries.

From our creative home in Rutland to your crafting space anywhere in the world – we’re honored to be part of your creative journey.

Happy Creating!
The Olympus Handmade Store Team